xRM Consultant

For those who haven't seen the news that is coming out of the US this evening, Microsoft new CEO Satya Nadella has announced a partnership between Microsoft and Salesforce.com.  This is really REALLY big news....and not particularly great.

If you read the second article in our 3-part series on how to get buy-in for your CRM project. Part 1 of the series focused on getting management teams on board. If you missed it, go and have a look here. In this article we will discuss what is probably.

I recently attended the CRM User Group at the Microsoft Campus in Reading (UK). If you haven't gotten involved with the CRM User Group yet I would thoroughly recommend it. It is run by a Microsoft  MVP  called Adam Vero. Adam is a top.

As part of the Microsoft Dynamics CRM 2013 Spring Wave there are a whole host of updates to different areas of this fantastic solution. To get more information on all the changes, you can find the release preview guide here. In this blog I just wanted.

With the latest release of Microsoft Dynamics CRM 2013 mobile has become increasingly important to Microsoft. While the Microsoft Mobile App is certainly an improvement (with many more exciting improvements to come in "Vega" later this year) on what.

I was recently asked about the how the calendar and scheduling functionality works in Microsoft Dynamics CRM 2013 and unfortunately all I could think of was "not as well as you would think" (I THOUGHT this...didn't say it!) There is however.

I was recently asked about the sales process in Microsoft Dynamics CRM 2013 and to give them a quick overview of how it works and potentially how they could use it. So, i decided to pull together a short video to show how these entities hang together.

Do you remember the film The Money Pit? Tom Hanks & Shelly Long star as home renovators who start with big dreams for their new home ultimately to realise that it will suck every penny from their lives.  Why are we talking about this? Many.

Hi All, One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge.

Hi Guys, A key problem facing many Microsoft Dynamics CRM users is the ability to quickly search for records in their organisations across multiple entities. Quick search is great but only covers a single entity at a time. Power Objects Global.