Posted by : Unknown Tuesday, 8 April 2014



Hi All,

One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge Base solution can be a huge benefit. However, as few people use it, few consultants have much experience in setting it up and using it.

For everyones benefit, I have pulled together a very brief overview of the Knowledge Base functions in the video below....


Hope its useful!

Thanks

Joel Abbott
xRM Consultant (UK) Ltd




{ 16 comments... read them below or Comment }

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  8. I was exited to learn about your CRM blog.There were lot of informatives news in your blog.I am a great fan of your blog.I am so excited by read of your blog's content.Keep posting like this.Thanks very much.

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  9. Good information on knowledge based functionality in l Ms Dynamics CRM .being a CRM expert it is really very helpful information for me.

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  12. hi admin,
    I read your blog regularly from the beginning. It was very impressed to me and I learn huge of information from your blog. Thank you!!!

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Having worked with Microsoft Dynamics CRM 4.0 in a sales & development environment, my focus now is on customising this awesome solution and showing its true potential.
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