Posted by : XRM Consultant Friday, 9 October 2009
Well, after a long 4 weeks i have finally joined Chorus IT!
I had been introduced to MS CRM (Microsoft Dynamics CRM) by my previous employer, Element78. With no defined sales process initially, they used Dynamics to guide their process and empower the sales and support team to work more effectively.
Now, whilst having a clear idea of where you want to be with processes is always by far superior, it was interesting to see how the functionality of MS CRM empowered the sales and particularly the support process.
Chorus IT, have really been leading the field in delivering MS CRM to companies in the south west and customising it to suit their specific business needs, so it was a pleasure join them!
As a relative novice when it comes to developing customizations for MS CRM, I will be posting interesting news from MS, How-To guides for certain customisations amongst other interesting bits. If you have any insights, please feel free to get in touch